The Solution

With the amount of new hotel and restaurant openings all over China, there is already a huge demand of trained and motivated staff. But the crucial part is where all these people should come from?

There is no real hospitality training or education available in China. Most staff is getting trained on the job. Some big hotel chains are running their own schools and training academies. But where should the smaller and individual restaurant get their trained staff?

We provide training for every size of restaurant or bar. From basic food and beverage knowledge to wine training, serving and up-selling. Basic English language training, general behavior within a restaurant environment, service sequences to roll-plays with table manners – play just to name a few tools to train and teach a successful team.

The well-trained and skillful floor staff can make a costumer come again and willing to spend more money he initially planned.

The well-trained team can help to make your concept successful and will help to minimize the risk to fail.

We can provide a tailor made training proposal for your concept and venue. The cost of the training will pay off within a short time since you will have more repeating guests and higher revenues.

Training services include:

• Comprehensive Pre-Opening sessions for service and front house staff
• General manners and how to behave in a 5 Star environment
• Service SOP’s
• ‘Why we need to smile’ lecture
• ‘Being on the STAGE’ lecture
• Problem solving and demanding or difficult guest handling
• Comprehensive complain management
• Food and beverage service skills and knowledge
• Wine service and sales
• Train the trainer and staff appraisal systems
• Business performance assessment
• Customer relations